see-u by HBF

If you use your see-u by HBF hospital cover for a same-day or overnight hospital admission, you may need to pay an excess. This applies once per calendar year per person. However, covered dependents may be exempt – after all, kids get into plenty of scrapes.

To claim on your extras cover, you can swipe your membership card through the provider’s EFTPOS machine. Using HICAPS, your claim is processed on the spot, so you’ll only have to pay whatever isn’t covered.

If HICAPS isn’t an option (or you left your see-u by HBF membership card at home), you can always pay in full, then submit a claim online through member services or through the app. You’ll just need to share a copy of your invoice.

Claiming on your hospital cover can be a little different. Sometimes you’ll only pay for what’s not covered by see-u by HBF, thanks to the Access Gap Cover scheme.¹For more information, see Australian Health Service Alliance – About Access Gap Cover In these instances, you won’t need to worry about any paperwork either. Other times, you might need to pay the full cost up-front, then send your paid bill and a two-way claim form to Medicare. Medicare will fill in their parts, then hand it onto see-u by HBF. They’ll tick their boxes and issue you your claim amount.

If you’d rather set and forget, you can set up direct debit for your see-u by HBF premium. But if you’d prefer to take an active role in the transaction, you can also pay your bill through the app, online, or even over the phone.